Fannie Mae’s new Temporary Property Inspection Protocols states that mortgage servicers should work with their inspectors to follow the CDC guidance for safe interactions for entering any properties. When it is safe to do so, inspectors must make the best efforts to inspect common areas and vacant units.

When access is limited, they allow virtual walkthroughs using Zoom, FaceTime, WebEx, or other technology that enables the inspector to view the property remotely.

Servicers can provide inspectors with video or images from onsite tenants, property manager, or maintenance personnel and collect documentation from the property manager or Borrower addressing any data gaps per the ASTM, USPAP, Guide, and this Supplement.

Virtual visits may require more time and documentation versus onsite inspections, so servicers must make adjustments for the added delays.

Fannie Mae states that “Limited On-Site Interior Access Reports” may be completed with limited onsite interior access to occupied units include:

You must contact the Green Team before using an alternative inspection approach.

As always, every PCA and Phase I ESA prepared must comply with the applicable ASTM standards.

Fannie Mae states that the limited access should not affect other reporting requirements such as Zoning Analysis or Zoning Risk Assessment can be performed remotely.

Fannie Mae inspection companies should adhere to the following CDC safety guidelines:

Educate workers on up-to-date information on COVID-19Train workers on COVID-19 risk factors and protective behaviors including:

Encourage ill employees to stay home. Implement sick leave policies that are flexible and non-punitive.Provide resources and a work environment that promote personal hygiene.

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